Our return policy

At Nature’s Nest, we take great pride in crafting each of our products by hand, with care, patience, and love. We understand that occasionally, an item may not meet expectations or something might go wrong during delivery. Our return policy is designed to be fair, clear, and supportive — just like the values we bring to our work.

Please read the details below to understand how returns and exchanges work at Nature’s Nest.

Items Eligible for Return

We accept returns under the following conditions:

• The product is unused, unwashed, and in its original condition

• A return request is submitted within 14 days of receiving your order

• The item is not a custom-made, personalized, or final sale item

Because our products are handcrafted, small natural variations in color, texture, or shape are expected and are not considered defects.

How to Request a Return

If you’d like to return an item, please contact us at support@naturesnest.com within 14 days of delivery. Be sure to include:

• Your full name and order number

• A description of the issue or reason for the return

• Any relevant details to help us process your request quickly

We’ll review your request and, if approved, provide instructions for sending the item back.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error.
Please use a reliable shipping method, as we are not responsible for returns lost in transit.
We do not accept returns without prior approval.

Refunds and Exchanges

Once we receive your returned item and confirm it meets our return conditions:

• A refund will be issued to your original payment method within 5–7 business days

• If you prefer, we can offer an exchange or store credit instead of a refund

• You’ll receive an email confirmation once your return is processed

Items Not Eligible for Return

Please note that the following items cannot be returned:

• Custom or personalised orders

• Sale, discounted, or clearance items

• Items returned after the 14-day window

If you're unsure whether your item qualifies, feel free to reach out and we’ll be happy to assist you.

Our Commitment

We’re a small, handmade business, and every item you order supports our passion and our craft. We truly appreciate your understanding and support. If you have any concerns or something didn’t go as expected, please let us know — we’ll always do our best to make it right.