How can I create a contact on your website
  • Creating a contact

  • Login to your support portal

  • Click on the New dropdown and select New Contact

  • Fill in all the details of the contact in the contact form. The requirements for creating a new contact are listed below:


  • The default fields would hold a default value which will be auto-assigned to a contact if no changes are made to it manually.

  • Type in the contact's address, contact, social IDs, timezone, language, and other background information.

  • If you are on the Premium or above plan, this feature can be used by clicking on the ticket icon against the associated company (multiple companies can be associated)

  • Once you are done, click Save.

  • A profile for the contact is now successfully added. Similarly, add as many contacts as needed.

  • Once saved, the contact will receive a user activation email with a link to verify their contact and log into your customer portal.